Welcome to East Lindsey Medical Group

East Lindsey Medical Group provide Doctors surgeries in Louth and Tetford, as well as a number of services including routine appointments, urgent appointments, Asthma Clinics, Ante-natal & Post-natal Clinics, Phlebotomist, Blood Pressure monitoring, COPD and Spirometry, Diabetes Management, Family Planning, Vaccinations & Immunisations and much more.

From here you can find out information about the Louth branch and the Tetford branch of East Lindsey Medical Group including contact details, surgery times, patient information, services, GP's, our Charter, complaints procedure and news.

As part of our commitment to developing a new generation of medical professionals we have teamed up with Lincoln Medical School. Please be aware that medical students may be present in the Practice from time to time. We will inform you of this via a notice at reception and in the waiting room. If you do not wish to have contact with a medical student or have a medical student present at your consultation please inform any member of the Practice team and we will respect your choice. 

Update as of 7th October 2020

Blood Tests

The practice has been informed that there is a national problem with the chemicals that are needed by pathology laboratories when testing blood samples. So with immediate effect, the lab have informed us that there is a pause on testing routine GP practice samples. 

 At the moment we have no further information as to when the normal service will resume, so sadly we are having to contact our patients to cancel their booked appointments. 

 

This is not something we like to do and we recognise the frustration and anxiety that this may cause. We apologise for this but this situation is totally outside the Practices' control. We appreciate patients understanding when you are contacted by our reception team. 

 This situation has been escalated to the Department of health. We will post any updates on this website to keep you informed. 

 

 

Coronavirus Update

The Practice is receiving a large number of telephone calls from patients who consider themselves at HIGH RISK. These patients are being identified by NHS England. Further information can be found on the webpage below: 

 

https://www.gov.uk/CoronaVirus-extremely-vulnerable

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

• a high temperature – you feel hot to touch on your chest or back(temperature over 37.8)
• a new, continuous cough – this means you've started coughing repeatedly
• loss or change in sense of smell or taste 

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

Read the NHS advice about staying home, including how long to isolate for.

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

  

  

PATIENT UPDATE

The Practice is no longer booking routine appointments at this time.  We will be contacting as many patients as possible that are already booked to be seen and will be conducting a telephone appointment.

Urgent appointments will be assessed on an individual basis – please contact reception via telephone if you are requiring an urgent appointment

During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment by telephone & video calls. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation.

(See Privacy section if you wish to know how we use your data) 

If you are coming into the surgery because you have been given an appointment, we ask that you wear a face covering, expect to have your temperature taken on entry, use hand sanitiser and keep the 2 metre distance. We do not have walk ins- you must ring the surgery if you would like to be seen. Thank you.

 

Please look at our "Patient Information" and then "Useful Information" page for telephone numbers of local services available during Corona outbreak.

 

 

Thank you especially to "For the love of Scrubs Lincolnshire" for the donated scrubs & Louth Garden Centre for the Orchids. We appreciate your continued understanding as we strive to care for patients medical needs in the community.

 

 FLU VACCINATIONS 2020

 

We will soon be starting our seasonal Flu Vaccination Campaign. Due to Covid-19 you will find the clinics slightly different this year. We will not be having any walk in clinics.
We will be conducting the campaign in phases and will contact you by post, when it is your turn, asking you to telephone a separate number for an appointment. Patients will be expected to wear a mask when they come for their booked appointment and DO NOT attend if you are unwell.

Phase 1: Care Homes. Over 65year olds

Phase 2: Under 65s in At Risk Groups. Children aged 2 and 3

Phase 3: 50-64yr olds not in At Risk Groups  ONLY if and when advised by NHS England 

 

How can patients order their repeat medication?

 

Patients can order by

1. Online ordering system *
2. Order via their chemist
3. Order face to face at the dispensary hatch
4. Use the repeat counter foil list & send in to the surgery

  * If you would like an online password, you  will need to pop into the surgery and bring photo ID and we will happily print your password for patients aged 18 and over. 

 Use of fax machines have now all stopped

 

 The phone system has recently been updated. Please note that the dispensary now take phone calls for those who cannot use any other suggested ways to order their repeats:

 

You can dial the surgery number 01507 603121 and press option 1

or use 01507 603695 

9am - 11am and 2pm - 5pm.

If you usually collect your medication from the dispensary and cannot due to shielding from the Coronavirus, please speak to a member of the dispensary team who are providing a delivery service especially to cater for our over 65 year olds & those who are on the At Risk/High Risk list, during this time. You will need to order a week earlier to be delivered. We will deliver as soon as possible.

 

 

 IMPORTANT UPDATE ABOUT DELIVERIES

 

There is a surge in this provision which is free of charge, please be understanding and reasonable as the team are doing their very best during this period.

If you did not use this service before Covid19, after August (end of the shielding period) you will have to apply for this service to continue. There is a sign up form. The criteria is:

The patient is house bound, has no family or friends to collect for them

 

Signature is required on each delivery, so you must be in

Order once a month, 7days prior to running out of medication

Any acute items will be delivered at the next delivery slot, this may not be the same day

If you wish to have this service,you will need to fill in a sign up form. Speak to the dispensary team if you are interested.

Thank you

 

Are you a patient that collects your prescriptions in town?

Have you signed up at your chosen chemist?

On 5th MARCH 2020 ETP phase 4 begins.

electronic prescriptions on the NHS.UK website.

 Use of fax machines have now all stopped

 

 CORONAVIRUS -

We have currently been advised not to dispense more than one months medication at the moment.

 

 

 

Signature